Hi Dave,
OK, think I have figured this out. You have created two FSG Store accounts and are logging into the wrong one. One account was created a couple of years ago, the another was created more recently. You need to log into the more recent account, not your old account. If you use the login lookup function and enter your email address, both of your usernames should show up in a dropdown, and you can have your password automatically sent by enabling the proper radio button and clicking Login.
Hope this helps