Author Topic: Re-download problems  (Read 581 times)

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Offline Pronto91

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Re-download problems
« on: January 04, 2010, 12:34:07 PM »
I am having trouble re-downloading the mesh files I purchased in 05. When I open my account and select 'Order Status/History', I am told that I have no orders on record and therefore no 'Products Download' link. Maybe I am not using the correct procedure? My order number is 23489, 06/01/2005. Any help would be appreciated.

Offline JustinFSG

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Re: Re-download problems
« Reply #1 on: January 04, 2010, 12:47:22 PM »
Hi John,

You had created two login accounts and must have been logging into the wrong one.  I have deleted the extra account and after logging in with ******92 you should see My FS2004 downloads on the left.

Hope this helps
_______
Justin\FSG

Offline Pronto91

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Re: Re-download problems
« Reply #2 on: January 04, 2010, 01:14:00 PM »
WOW!,that was fast...very impressive. Yes, your solution worked. Downloading now.Thanks very much.