Messages

1

Service / Re: GalaxyXpress not showing up

« on: February 16, 2013, 01:37:32 PM »

Hi Chad,

Nothing has changed on this end. You are still a member of the GalaxyPlus availability group. I don't know why it's not showing up. You should see it after logging in and clicking My Downloads.

Thanks

Justin/FSG

2

Support / Re: Error in mesh for Scotland

« on: June 02, 2012, 09:26:09 AM »

Found it this time.

Unarchiving the source data now to have a look at what happened.

jt.fsg

3

Support / Re: Error in mesh for Scotland

« on: May 29, 2012, 07:49:20 AM »

HI Dave,

I can't locate any anomalies on my local file at the coordinates on the image

Is your file date 8-6-2011?

Or can you double-check those coordinates.

Thanks

Justin/FSG

4

FSX / Re: Next Map Install question

« on: May 18, 2012, 12:47:15 PM »

HI Bill

No, you don't have to remove anything, just install the NEXTMap stuff

Thanks

Justin/FSG

5

Service / This is Now an Archive . . .

« on: May 18, 2012, 11:47:26 AM »

This forum system is now a read-only archive. All FSGenesis service and support inquiries, as well as all discussions, have been moved to the new Time Traveler Community site located at http://community.fsgenesis.net. Please follow the link and register at the new community site.

Thank you . . .

Justin/FSG

6

Support / Re: Error in mesh for Scotland

« on: May 18, 2012, 06:48:12 AM »

Hi Dave,

I'll have a look and make the necessary corrections.  Will probably be a couple of days, until after I get Time Traveler 13000BC rolled out

Thanks

Justin/FSG

7

FSX / Re: Next Map Install question

« on: May 18, 2012, 06:45:58 AM »

HI Bill

Yes, you will then have 19m coverage for continental Europe

Justin

8

FSX / Re: could not create uninstall data folder: fsgdocs/uninstall ?

« on: May 18, 2012, 06:44:34 AM »

HI Vic,

This happens when the installer cannot locate the registry entry of the FSX root folder location because your FSX install didn't complete properly.  The fix is to put your original FSX disk in and choose the Repair option.  This will make the proper registry entry, and the installer will then locate it.

Thanks

Justin/FSG

9

FSX / Re: Next Map Install question

« on: May 17, 2012, 05:43:58 AM »

Hi Bill

Which other meshes do you mean?  The NEXTMap advantage is higher terrain mesh resolution, unless I am misunderstanding your questiion

Justin/FSG

10

FSX / Re: Next Map Install question

« on: May 16, 2012, 06:23:42 PM »

HI Big Mack

You don't have to remove anything.  Just install.  The sim always uses the highest terrain mesh resolution it finds automatically.

Hope this helps

Justin/FSG

11

Support / Re: Bristol channel covered by fields and square coast lines

« on: May 12, 2012, 07:48:14 PM »

I dunno. 

The UK installer doesn't do anything but copy some terrain files.  Doesn't mess with the coastlines or water at all

jt.fsg

12

Support / Re: Download Problem

« on: May 06, 2012, 07:14:11 AM »

Hi,

That usually indicates that your login has timed out.  Please clear browser cache and log in again.

Thanks

Justin/FSG

13

Support / Re: Product Download Problem

« on: May 05, 2012, 07:02:33 AM »

fixed

thanks

jt.fsg

14

Support / Re: De-activating Himalaya mesh - how?

« on: May 02, 2012, 06:44:03 AM »

Hi,

Locate the 12 dem76m_himalayas_*.bgl files in scenery/world/scenery and rename them to have BGX extension.

Or just uninstall from Control Panel

Thanks

Justin/FSG

15

Support / Re: Product Download Problem

« on: May 02, 2012, 06:40:57 AM »

Hi Dick,

It wouldn't be on top of the list, but down the list a ways under My FSX Downloads.

I just logged into your account and it's there, right under Mexico

Thanks

Justin/FSG